Product are okay, Workers unprofessional
The salesperson (I forgot his name) was very understanding and treated us well. He understood that we were not looking only at him for quotes. Chansey, on the other was unprofessional and RUDE. The day he wanted to come and measure the window, he was 20 minutes late. Also, we told him we had questions and dismissed them- told us he would call us Monday because "he had to be some within 20 minutes." The delivery people for the windows were given clear instructions on where to put them, but they did the opposite. We were very clear that, due to my husband's job, if it's snowing, he will be on call, and scheduling windows for the winter months will be very hard. Chansey was very pushy and told us we had to schedule anyway. In the morning, I texted him to let him know that, due to the storm, Mathieu was out plowing and that no one would be home for longer than Mathieu's break (35 minutes), but he sent his crew anyway. He then called and started yelling at us through the phone. A few weeks later, the crew of 3/4 members came to install the windows- took them 2 days instead of 1 (no biggie)- I allowed them inside throughout to warm up by the woodstove since it was cold outside. We also had to purchase moisture absorbers for the windows, since a couple are already leaking water.
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